In some cases eBay Sync Support may need access to your WordPress account to diagnose and resolve more complex issues.
To ensure that your account stays secure, we encourage you to use the following plugin to create temporary accounts for eBay staff to access:
Controlled Admin Access
Installation & setup:
- Download plugin
- Navigate to the Plugins page by selecting "Plugins" on the side menu
- Upload controlled-admin-access
- Activate the plugin through the "Plugins" menu
- Navigate to the "Controlled Admin Access" sub-menu found under "Users"
- Configure temporary user and select "Create New User"